So, if Aircall’s not for you and you’re looking for an alternative, here are some worthy contenders: Category A: Unified communications + contact centre 1. Yes, it does exist!) The 7 best Aircall alternatives and competitors (Fun fact: On Dialpad’s Enterprise plan, you can even enjoy a guaranteed 100% uptime SLA.
But there doesn't seem to be live chat support, nor does there seem to be 24/7 helpdesk availability, 3 which some of the top Aircall alternatives below do have. You need best-in-class customer support without extra feesĪircall does provide email and phone support to its customers, as well as dedicated account managers and personalised onboarding sessions. If unifying your workflow is important to you (of course it is!) then you may want to consider an Aircall competitor that provides truly unified, all-in-one communications. 2) On top of that, it means that your team will still have to constantly switch between apps and use integrations, which creates inefficient workflows. (If you'd like team messaging or video conferencing functionality, you'll need to purchase separate software.
Aircall inc software#
Yes, even your contact centre solutions (CCaaS) can be integrated with your video conferencing, business phone system, and instant messaging tools.īut here’s the thing-despite being a call centre software and a business phone system solution, Aircall doesn’t have a singular platform that unifies all of these communication channels. These days, there are communication solutions that consolidate all of these conversations into one single app. You need a unified communications solution via a single desktop or mobile appĭo you use separate apps for your phone calls, video meetings, messages, and contact centre communications? If so, you shouldn’t.
Aircall inc for free#
Sign up for free trial Chat with Sales See pricing Saying all that, there are some significant limitations to Aircall to consider before we get into Aircall alternatives. Handling your admin is pretty easy, too, as you can manage your phone numbers, set up users, and access call data via the Aircall dashboard.
Aircall inc android#
There’s an Aircall app, which is available on iOS and Android for mobile, and Mac and Windows for desktop. Aircall pricing is affordable, the system includes many of your essential features, and-most notably-it’s incredibly easy to use.
What is Aircall?Īircall as a company markets itself as both a cloud-based call centre and business phone system that caters to modern businesses.įounded in 2014, it does a pretty decent job at delivering most of the basic features that startups and small businesses need, like call recording, call queuing, IVR, and a power dialler.Īircall is popular with startups and small businesses because it’s carefully designed to accommodate them. Whether you’re looking for a contact centre solution, a business phone system, or an all-in-one unified communications solution (i.e, a solution that does it all), you’re pretty spoilt for choice.īefore we take a look at the best Aircall alternatives, let’s quickly explore where Aircall shines and where it may be a bit lacking. But if Aircall isn’t right for you, which cloud phone system or contact centre solution is?
Aircall’s lack of advanced features (particularly its lack of in-built AI) leaves much to be desired. If you’re looking for an Aircall alternative, then we'd hazard to guess that despite Aircall’s affordability and ease of use, it just doesn’t possess the feature-rich robustness that your business requires.
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